Sales Support Administrator

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Job Title: Sales Support Administrator

Salary: £27,000pa + benefits

Location: Bournemouth Town Centre, Dorset

Hours: 9am to 5pm, Monday – Friday

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Approved Technology T/A ATGBICS is a manufacturer of optical network connectivity solutions including transceivers, Direct attach, Fibre patch and Breakout cables and NIC cards.

We are looking to recruit an inquisitive and technically minded Sales Support Administrator to join our fast-growing business. An administration background in computer hardware, engineering, aviation, manufacturing, warehousing/distribution or logistics would be beneficial.

The successful candidate will work alongside the sales team to support the sales process. This includes quoting clients, processing sales orders, supporting customer service requirements, answering the telephone, and directing calls.

We operate a friendly, supportive team of Bournemouth office-based staff with all other employees working remotely. This role offers a great opportunity for candidates who are excited by the prospect of contributing to the success and growth of our company.

The right candidate is a team player, used to using their initiative, demonstrates excellent attention to detail and an ability to work to deadlines. They possess a work ethic that supports our company mission; “to service the individual needs of our clients through flexibility, efficiency, and exemplary customer service.”

Main Responsibilities

·      Preparation and management of quotations

·      Order processing

·      Answer and route inbound calls

·      Customer Service support

·      Support customer post sales enquiries

·      Communicate daily shipping and back-order status to customers

·      Assist with customer returns

·      Track inbound and outbound shipments to their destination

·      Escalate courier issues as necessary

·      Maintain customer record accuracy on internal systems

·      Produce reports upon request

·      Liaise and collaborate with other departments where required

·      Warehouse work during high order volumes

Essential Skills and Competencies

To be successful in this role you will be able to demonstrate the following skills and competencies:

·       Excellent telephone manner

·       Excellent analytical skills with high attention to detail

·       Ability to follow detailed work instructions

·       Ability to plan and prioritise your workload to meet deadlines

·       Ability to multi-task

·       Aptitude to retain information

·       Able to work in a fast-paced environment maintaining a high level of accuracy

·       Comfortable to work with IT systems and a variety of software packages including Microsoft Office

·       A team player

·       Comfortable working with a small team

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If you would like to find out more, please contact Operations and Quality Manager, Alex Hutchins on 01202424518 or email alex.hutchins@atgbics.com

No agencies please

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